Activity 1 - Tammy

Report on your present or previous experiences in the workplace. How best would you describe how your organization learnt.

I am now working in HKU SPACE as an executive assistant. All the administrative work related to the programme is done by us. From the very beginning of receiving the enrolment form to the announcement of their final grade. I will use the 5 disciplines to describe the organization I am working in.

Personal Mastery: Since the programme is in charged by one admin staff only, the successful of the programme is determined by how effective and the efficient of the admin staff to organize the work flow, for example, decide the application procedure. The decision of the admin staff plays an important role to the programme.

Shared Vision: Every one of us share the common vision is to provide a lifelong learning opportunity for the community. In order to achieve our vision, a regular meeting will be launched by the HR Team to promote how we are going to express our vision in the coming year and how to maintain the services to our clients. For example, we are launching a scheme especially for third age learners (aged 50+) to enjoy a 20% fee discount for courses to encourage lifelong learning.

Mental Models: Every one of us will have a meeting with our manager every year to share our points of view towards our current work, position and our goals. Through this meeting, our manager may understand the difficulties we encounter and try to cooperate with us to improve the situation.

Team Learning: Before the enrolment period, the programme team will meet together to decide the promotion period as well as the promotion plan such as launch some booth in the exhibition, using newspaper to promote the programme and so on. Besides, the team may meet together to gather different ideas so as to launch new programme to catch up the current needs of the market.

Systems thinking: Since last summer, all programme of us use the new system called “HCM” to generate the appointment letter to our part-time teacher instead of using our own programme’s database. One of the advantages is to storage the appointments in the school’s database and avoids any loss of one’s database. This may prevent a huge loss that we cannot predict in the future.